Online Booking
Your shop's own booking page. Customers pick a service and a drop-off time, pay a deposit if you ask for one, and the job shows up in Lightspeed.
We built Velobench at Upstate Bicycle Works because Lightspeed never handled the customer-facing side of service. It handles booking, intake, waivers, reminders and texting, and runs alongside your POS, not on top of it.
Everything writes back to Lightspeed, so nobody types the same customer in twice.
Your shop's own booking page. Customers pick a service and a drop-off time, pay a deposit if you ask for one, and the job shows up in Lightspeed.
An email goes out when a bike is due, counted from its last service. You can change the timing for any customer from inside Lightspeed.
Build your own intake checklist, open it from the Lightspeed work order, and snap photos of the bike as it came in. The customer gets a copy of the same checklist your mechanic works from.
A chat box for your website. Set away hours and saved replies so people still hear back when everyone is at the stand.
Purchases, past service, intake forms and waivers on one customer page. Customers can log in and see the same thing.
Sales by month, category, and year, side by side, so you can see what's moving and what's been sitting on the wall since spring before you reorder.
Text from the work order. Send a photo of the worn chainring, a payment link, or let a status change send the update for you. Replies land in the same inbox as webchat.
Each step writes back to Lightspeed on its own, so the POS stays the record you already trust.
The customer picks a service and a drop-off time on your booking page. The customer record is created in Lightspeed for you.
OnlineAt the counter: the waiver gets signed, the checklist filled in, a few photos taken, and the estimate goes on the work order.
Drop-offIf the mechanic finds more work, the customer approves it before anyone turns a wrench.
WorkshopA ready-for-pickup message, a summary of what was done, and a reminder when the bike is due again.
PickupYour services, your prices, your open drop-off times, and a deposit if you want one. Customers see what a tune-up includes before they book it, so there's less explaining at the counter.
Tour the booking designerEach customer gets a login to see past repairs, purchases, signed waivers and intake forms. Fewer calls asking what was done last time.
See the customer portalSales and service by month, category and year, pulled from Lightspeed. Useful before a reorder, when you want to know what's been on the wall since spring.
See the analytics dashboardThirty minutes on a call with Daniel, who runs Upstate Bicycle Works. Tell him how you book and run service now and he'll show you what Velobench would change, and what it wouldn't.
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