Online Booking
A booking flow customers actually finish. Service tiers, drop-off windows, and deposits, branded to your shop.
We built velobench in our own shop, because Lightspeed never handled the customer-facing side: online booking, digital intake, waivers, reminders, two-way texting. It runs alongside your POS, not on top of it.
From the first booking click to the reminder a year later, everything lives in one place and syncs back to Lightspeed, so nobody on your team re-keys the same customer into a second app.
A booking flow customers actually finish. Service tiers, drop-off windows, and deposits, branded to your shop.
Automated service reminders timed to each bike's last service. Customize the schedule for any customer, right from Lightspeed.
Create structured intake forms, launch them from Lightspeed, and add condition photos. Customers see the same checklist that drives the service process.
A live chat box on your website. Set away hours and canned answers so a visitor gets a reply even when the bench is slammed and nobody's at a screen.
Every past purchase, service, assessment, and waiver in one place, plus a portal you can share with the customer.
Sales by month, category, and year, side by side, so you can see what's moving and what's been sitting on the wall since spring before you reorder.
Text customers straight from the work order: send repair photos, share a payment link, and let automations send updates as the job moves. Every reply lands in the same inbox as your webchat.
A single thread runs through the whole job. The booking creates the customer. The intake follows the bike through service. The finished service schedules the next reminder, and every step writes back to Lightspeed on its own.
Customer selects a service tier and drop-off slot from your branded booking page.
Public flowSigned waiver, completed assessment form, condition photos, and an itemized estimate, done at the counter in three minutes.
Drop-offMechanic works through the service order. Any change-order needs a customer tap to proceed.
WorkshopReady-for-pickup, a review of the completed work, and the seasonal reminder six months out, all sent automatically.
LoyaltyService tiers, real-time availability, and deposits, all branded to your shop. Customers know exactly what they're booking before they walk in the door, so far fewer bookings get abandoned halfway through.
Tour the booking designerYour shop offers customers an individual portal into service work, purchases, service reminders, assessments, and waivers.
See the customer portalThe analytics dashboard surfaces trends in sales, service, and customer retention. Spot your best-selling categories, tighten up what you reorder, and see which months pay the bills.
See the analytics dashboardvelobench runs our own service counter every day. Bookings, intake, waivers, texting: if something slows us down on a Saturday, it gets fixed before any other shop ever sees it.
A thirty-minute demo with Daniel, who runs Upstate Bicycle Works. We'll look at how you book and run service today, show you where velobench fits, and answer anything. No script, no pressure.
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